Job Title: Temporary Sales & Service Executive
Department: Supporter Services Centre
Location: Manchester
Contract Type: Temporary / Fixed-Term
About the Role
Our client, a world renowned football team is seeking an ambitious, focussed and sales focused executive to join their expanding team. Based in the Supporter Services Centre you will be at the heart of football club’s relationship with its global fanbase — supporting their valued fans, members, season ticket holders and prospective customers. They provide first-class assistance across ticketing, membership, hospitality, match day information and more.
As a Sales & Service Executive, you’ll represent the club with professionalism, enthusiasm and pride. You will handle supporter enquiries across multiple channels, ensuring every interaction reflects our commitment to world-class service. You’ll play a vital role in achieving our wider business goals — driving revenue through intelligent product promotion while delivering an outstanding experience to each of their 5 million+ annual customer interactions.
Key Responsibilities
- Lead by example, consistently meeting and exceeding personal and team sales and service targets.
- Deliver exceptional customer service in every supporter interaction, ensuring professionalism, empathy and accuracy.
- Take ownership of enquiries across all channels (telephone, email and face-to-face), ensuring first-contact resolution wherever possible.
- Handle complaints and complex issues with sensitivity and efficiency, maintaining the high standards expected of the club.
- Identify opportunities to cross-sell and promote Manchester United products such as memberships, hospitality and merchandise.
- Work collaboratively with the management team to identify and implement service improvements and business efficiencies.
- Take responsibility for your own performance, seeking training and development opportunities to continuously improve.
- Maintain up-to-date knowledge of all club products, services, and match day operations to provide informed, accurate responses.
Skills required:
- Previous experience in a high-volume, fast-paced contact centre or a similar customer-facing environment.
- Proven ability to deliver exceptional customer service and resolve queries effectively and efficiently.
- Strong communication skills, both verbal and written, with the confidence to engage with a diverse global fanbase.
- Target-driven with the ability to remain calm and professional under pressure.
- Self-motivated, enthusiastic, and able to contribute fresh ideas to improve team performance.
- Flexible and adaptable, with a positive attitude towards change and continuous improvement.
What They Offer
Their employees are at the heart of their success. They offer a range of rewards designed to support your professional and personal wellbeing, including:
- Annual incentive scheme
- Wellness support with access to Aviva Digicare+ Workplace, including digital health checks and mental health resources
- Exclusive discounts via our Rewards platform
- Access to onsite gym facilities, social events and team-building activities
- Enhanced family leave benefits and the option to purchase additional holidays
- Opportunities for professional growth through LinkedIn Learning and internal training programmes
- A supportive work environment that values diversity, equity, and inclusion
Application
