A Personal Assistant (PA) manages the practical running of one person's working day, including their diary, travel, inbox and correspondence. An Executive Assistant (EA) does this too, and also works as a business partner to a senior leader, managing priorities, projects and stakeholders on their behalf. The simplest way to [...]
The market for business support professionals has tightened this year. Vacancies have eased back and pay is working harder against the cost of living, which you have probably felt in one way or another. A shifting market, however, is exactly when the people who keep quietly investing in themselves pull [...]
Not every employer invests in your development. Some don't have the budget. Some don't have the structure. Some simply don't prioritise it. If you're an EA or PA working in a fast-paced environment, it can feel like the expectation is that you show up, perform, and somehow figure out the [...]
There is a pattern we see repeatedly in our work, and our 2026 Salary Survey has confirmed it with data: Business Support professionals are doing more than ever, taking on more responsibility than ever, and being rewarded at a rate that has not kept pace with either. If that sounds [...]
Every year, the question at the top of almost every EA and PA's mind is the same: am I being paid what I'm worth? And every year, the answer gets more complicated. The 2026 Lily Shippen Salary Survey, our most comprehensive to date, gives a clear, data-led view of what [...]
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I was sat soaking up the expectant chatter, just observing. A room full of Executive and Personal Assistants, and I felt it. As I always do. That unspoken buzz, part admiration, part quiet self-check. A mix of competition, sharp minds, big energy, calm confidence, and that little voice in the [...]
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