Resident Liaison Administrator
Location: Manchester (Part-Time, Fixed Term Contract)
Salary: Up to £28,000 per annum (full-time equivalent), pro-rata for 20 hours per week

A brilliant opportunity has arisen for a Resident Liaison Administrator to join a leading property organisation on a part-time basis to cover a fixed term contract until Christmas. This role is office-based and will involve working 20 hours per week, spread over five days (Monday to Friday) from 9:30am to 1:30pm.

The successful candidate will work closely with one Manager and two Directors within the business and may occasionally need to undertake local travel within Manchester.

Responsibilities

• Monitoring the development inbox for customer emails and escalating urgent issues that require immediate attention.
• Acting as a point of contact for customer service and defects queries via phone, ensuring accurate notes of calls and conversations are recorded in the CRM system.
• Following instructions from the Manager to issue customer correspondence, including access requests, confirmations, and completion notices via email.
• Conducting occasional mail merges to customers and assisting in hand-delivering letters when required.
• Ensuring all incoming and outgoing emails are attached to the customer's timeline in the CRM system.
• Attaching and managing dilapidation reports and historical data in the CRM system to maintain accurate customer records.
• Arranging hotel or serviced apartment stays for customers, sometimes at short notice, and liaising with colleagues and the finance team.

Person Specification

• Customer-focused with the ability to balance customer needs within the context of the business.
• Proven ability to build strong relationships with customers and colleagues.
• Independent worker with strong initiative and self-motivation.
• Excellent time management, organisational skills, and the ability to prioritise workload.
• Strong multitasking skills and attention to detail.
• Outstanding written and verbal communication skills.
• Proficient in Microsoft Office and MS Teams.
• Good proofreading skills with a meticulous approach to detail.

This is a fantastic opportunity to work for a friendly and reputable organisation while enhancing your administrative experience.

Why Join?

• Fixed-term contract offering part-time hours for flexibility.
• Collaborative and supportive team environment.
• Opportunity to contribute meaningfully to a reputable property organisation.
  

Lily Shippen is a leading business and executive support recruitment agency in the UK. We specialise in connecting exceptional talent with outstanding opportunities across a variety of roles, including Personal Assistants, Executive Assistants, Private PAs, Office Managers, and more.

We recruit for temporary, permanent, and fixed-term contracts, supporting businesses across the UK and internationally. Our expertise spans key locations, including London, Manchester, Birmingham, Cheshire, Leeds, Liverpool, Bristol, and Sheffield, as well as remote roles.

Whether you are seeking your next career opportunity or looking to hire top-tier talent, we are here to help. Contact us today to explore this role or discuss your recruitment needs.