Office Manager – Successful SME – Cobham, Surrey (Office-Based)

Our client, a thriving SME in growth mode, is seeking an experienced and energetic Office Manager to work closely with their MD/Founder. This is an exceptional opportunity to join a collaborative team and play a pivotal role in transforming the business, implementing new processes, and ensuring seamless communication between Sales, Service Delivery, Finance, and Customer Service teams.

Based in Cobham, Surrey, this role is office-based, and applicants must be car drivers/owners due to the location.

Key Responsibilities

• Act as the "go-to" person in the office, providing support and guidance to all departments and solving internal challenges.
• Serve as the conduit between operational teams, ensuring smooth communication and collaboration.
• Oversee and optimise the use of the company’s CRM and operational software systems.
• Continuously assess and improve existing processes, bringing fresh ideas to enhance efficiency and standards.
• Stay updated on industry developments and ensure the business remains aligned with best practices.
• Attend weekly management meetings, provide updates on operations, and compile weekly sales reports.
• Coordinate office health and safety measures, including yearly risk assessments.
• Collaborate with the HR department to recruit, onboard, and train new employees.
• Provide Executive Assistant support to the Managing Director as needed.
• Develop, build, and maintain company policies and procedures.
• Manage and improve document control and cloud-based filing systems.

Experience and Skills

• Minimum of 2 years’ experience leading or managing a busy office within a B2B environment.
• Proficient in using modern, web-based software and the Microsoft Office suite.
• Confident communicator with experience engaging at decision-maker (C-suite) level.
• Proven success in managing office operations and implementing effective processes.
• Strong organisational and problem-solving skills, with the ability to remain calm under pressure.
• Exceptional interpersonal skills, able to build trusted relationships across all levels.

Personal Specification

• Outstanding communication skills, both written and verbal.
• Growth mindset with a desire for professional development.
• Enthusiastic leader with the ability to motivate and energise a team.
• Positive, proactive, and solutions-focused attitude.
• Creativity, commercial awareness, and a drive for continuous improvement.
• Confident and outgoing, with excellent time management skills.

Details and Benefits

• Salary: £35,000–£50,000 per annum (DOE).
• Contract: Permanent, full-time.
• Benefits: Comprehensive package including a discretionary bonus.
• Opportunity to work closely with a visionary leader and help shape the future of a growing business.

Lily Shippen is a leading business and executive support recruitment agency in the UK. We recruit for a wide range of roles, including Office Managers, Personal Assistants, Executive Assistants, Chief of Staff positions, and HR roles, connecting businesses with exceptional talent.

Our expertise includes supporting SMEs in Surrey, as well as other key locations such as London, Manchester, Birmingham, Leeds, Bristol, and Sheffield, alongside international and remote opportunities. Whether you’re hiring for temporary, permanent, or fixed-term contracts, we specialise in matching businesses with outstanding candidates who excel in administrative, operational, and leadership roles. Let us help you find the perfect fit for your organisation.