Job Title: Front of House Receptionist - City Insurance Firm - 1-Year Fixed Term Contract

A brilliant opportunity has arisen for a Front of House Receptionist to join a City Insurance Firm on a one-year Fixed Term Contract basis.

In addition to managing the smooth running of the front desk, you will provide facilities-related administrative support and overflow support tasks to the team. This role is ideal for someone with impeccable communication skills, ready to welcome guests and deliver a first-class Reception service to all visitors to the office.

This Front of House Receptionist position is office-based, and the core hours are 8 am-6 pm (on a shift rota basis).

Key Responsibilities:

• Greet and welcome guests as soon as they arrive at the office – this includes offering to take coats/jackets and refreshments.
• Direct visitors to the appropriate person and or meeting room.
• Book meeting rooms and ensure they are clean and presentable in line with Westfield standards (training to be provided).
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
• Provide basic and accurate information in person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Meeting room setup.
• Arrange travel and accommodations, including overspill or travel for PA or other staff.
• Create and submit the monthly expense claim for the Facilities department (training to be provided).
• Provide overflow and admin support for the Facilities manager and other employees.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.

Skills and Experience:

• Proven work experience as a Receptionist, Front Office Representative, hospitality, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational skills.
• Multitasking and time-management skills, with the ability to prioritise tasks.
• Good customer service skills.

Salary: £30,000 - £35,000 (DOE)

Lily Shippen’s business support team are experts in recruiting top secretarial, office administration, and business support talent, including Personal Assistants, Executive Assistants, Private PAs, and Office Managers. We also specialise in Chief of Staff recruitment and a broad range of HR roles, offering permanent, contract, and temporary recruitment solutions. Our services extend to providing virtual assistant support tailored to your needs. We work with clients across the United Kingdom, including major cities such as London, Manchester, Birmingham, Leeds, and Liverpool, as well as servicing international and remote roles.